Frequently Asked Questions
Everything you need to know about your Fiido journey.
What is the estimated delivery time for my order?
Orders are typically processed within 1-2 business days. Depending on your location, shipping usually takes between 3 to 7 business days via our premium sports equipment carriers.
Do you offer a warranty on your electric bikes and equipment?
Yes, all Fiido products come with a comprehensive 1-year limited warranty that covers manufacturing defects and electrical components to ensure your performance never dips.
What is your return policy for sports gear?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply for large equipment like e-bikes.
Are Fiido products water-resistant for outdoor use?
Our products are designed for the active outdoors and feature IP54 water resistance, making them protected against splashes and light rain during your rides.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm for larger purchases.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.